Hello, valued customers of Redline Bike Parts!
We are excited to announce that we have just completed a major update to our website. This update is designed to significantly improve your online experience with us. However, with major changes like this, there can be some initial hiccups.
Seeing Previous Orders
You may not be able to see orders you have previously made on the site. If this occurs, please email us at contact@redlinebikeparts.com.au and we will manually add that order to your account.
Resetting Account Passwords
As part of this update, customers will need to reset their account passwords to regain access to their accounts. We understand that this initial experience may be inconvenient, but we assure you that the long-term benefits of these changes will be worth it.
We’re Here to Help
If you have any concerns at all, please don’t hesitate to email us. Dan, our owner, will be the one to respond to help you navigate any concerns or issues. We value your feedback and patience during this transition.
We want to take this opportunity to thank all of our amazing customers for their understanding. We sincerely apologize if this causes you any short-term issues.
Spot an Issue? Let Us Know!
Lastly, if any of our customers notice an issue with our new website or layout, please contact us so we can fix it. As a token of our appreciation, there may be a discount code in it for you 😉
Thank you for your continued support!
Sincerely, The Redline Bike Parts Team