FAQ
General
Adelaide, Australia
We have developed an Accident or Stolen Motorbike Policy with the objective of providing assistance to individuals who have unfortunately experienced theft or been involved in accidents. This policy is a testament to our commitment to supporting and giving back to the community we deeply value. For comprehensive details and further information about this policy, we encourage you to click here.
Product Questions
Ensuring compatibility between parts and your motorbike is crucial, and we are here to guide you through the process. To facilitate a seamless shopping experience, we have implemented two methods for confirming compatibility. Firstly, on each product page, you will find a dedicated section labelled “Vehicle Fitment” which provides a comprehensive list of compatible models. Additionally, we have thoughtfully categorised our inventory based on specific motorbike models to further streamline the selection process.
Should you require any additional assistance or encounter any uncertainties, our dedicated customer support team is readily available to help. Feel free to reach out to us via phone, email, or our convenient live chat feature. We take great pride in supporting our valued customers, and no inquiry is too small.
While this does depend on the complexity, the general rule of thumb is 5 working days as an example. If you have a deadline please contact us first.
Order Information
We accept Visa, Mastercard, PayPal, and (Afterpay for customers in Australia only).
Please note that all transactions are processed in AUD (Australian Dollars). If you are an overseas customer, your bank may charge conversion fees for the payment.
Should you require any additional assistance or encounter any uncertainties, our dedicated customer support team is readily available to help. Feel free to reach out to us via phone, email, or our convenient live chat feature. We take great pride in supporting our valued customers, and no inquiry is too small.
Enjoy free shipping within Australia! Please note that bulky or heavy items may not be eligible for free shipping. For our customers in New Zealand, Canada, and the USA, shipping rates will be calculated during the checkout process. Happy shopping!
Our Redline Bike Parts FAQ page is a valuable resource for customers who have questions about our company’s products or policies. The page provides clear and concise answers to common questions, making it easy for you to find the information that you need. Over time, this list will continue to expand as more of our customers ask us questions.